Community Guidelines

Welcome to TrueHaven

TrueHaven is built on the belief that everyone deserves a place to express themselves authentically, connect with others, and engage in meaningful conversations. Our Community Guidelines exist to ensure TrueHaven remains a safe, respectful, and inclusive space for all users.

These Guidelines apply to all content and behavior on TrueHaven, including posts, comments, messages, Communities, profiles, and any other interactions on our platform.

Violating these Guidelines may result in content removal, account restrictions, temporary suspension, or permanent ban.

Our Principles

Be Authentic

Present yourself honestly. Don't pretend to be someone you're not or mislead others about your identity, qualifications, or intentions.

Be Respectful

Treat others as you would want to be treated. Disagreement is natural; disrespect is not. Engage with ideas, not personal attacks.

Be Responsible

Think before you post. Consider the impact your words and content may have on others. You are accountable for what you share.

Be Safe

Protect yourself and others. Don't share dangerous information or encourage harmful behavior. Report concerning content when you see it.

Be Inclusive

TrueHaven is for everyone. Welcome diverse perspectives and avoid content that excludes or demeans others based on who they are.

Safety and Violence

Violence and Threats

Not Allowed:

• Threats of violence against individuals or groups
• Encouraging or inciting violence
• Content that glorifies or celebrates violence against people
• Instructions for carrying out violence
• Content celebrating or supporting terrorist organizations
• Threats to public safety

Examples of Violations:

• "Someone should hurt [person]"
• Detailed instructions for weapons or explosives
• Celebrating mass shootings or terrorist attacks
• Coordinating violent activities

Exceptions:

• Newsworthy reporting on violent events (with context)
• Educational content about historical violence
• Fictional violence in clearly creative contexts
• Self-defense discussions without targeting individuals

Terrorism and Violent Extremism

Not Allowed:

• Content from or supporting designated terrorist organizations
• Recruitment for violent extremist groups
• Propaganda promoting violent extremism
• Praising or celebrating terrorist acts
• Manifestos or content from perpetrators of mass violence

We work with law enforcement and government agencies to address terrorism-related content.

Self-Harm and Suicide

Not Allowed:

• Content promoting or encouraging self-harm or suicide
• Instructions for self-harm methods
• Glorification of self-harm or eating disorders
• Content that may trigger vulnerable individuals
• Suicide pacts or coordination

What We Do:

• Remove harmful content
• Display resources and crisis helplines
• Reach out to users who may be at risk
• Connect users with support services

Allowed:

• Personal recovery stories shared with sensitivity
• Mental health awareness and education
• Support groups moderated appropriately
• Discussion of struggles without promotion

If you or someone you know is in crisis:

• National Suicide Prevention Lifeline: 988 (US)
• Crisis Text Line: Text HOME to 741741
• International Association for Suicide Prevention: https://www.iasp.info/resources/Crisis_Centres/

Dangerous Activities

Not Allowed:

• Content encouraging dangerous challenges that could cause injury
• Instructions for dangerous activities targeting others
• Content promoting dangerous diets or medical misinformation that could cause harm
• Coordination of dangerous stunts

Harassment and Bullying

Harassment

Not Allowed:

• Targeted harassment of individuals
• Repeated unwanted contact
• Encouraging others to harass someone (brigading)
• Revealing someone's identity to facilitate harassment
• Using multiple accounts to harass
• Sexual harassment or unwanted sexual advances
• Threatening to expose private information (blackmail)

Examples of Violations:

• Repeatedly @mentioning someone who has asked you to stop
• Creating posts specifically to mock or attack an individual
• Coordinating with others to mass-report or attack someone
• Following someone across the platform to harass them

Bullying

Not Allowed:

• Mocking or belittling individuals, especially minors
• Content intended to shame or humiliate someone
• Attacks on someone's appearance, intelligence, or character
• Encouraging others to exclude or isolate someone
• Repeatedly posting hurtful content about someone

Context Matters:

• Criticism of public figures' public actions is generally allowed
• Parody and satire are allowed when clearly labeled
• Calling out problematic behavior is different from harassment
• We consider the power dynamics between parties

Protecting Minors

We have zero tolerance for content that exploits or endangers minors.

Not Allowed:

• Any sexual content involving minors
• Sexualization of minors in any form
• Content depicting or promoting child abuse
• Attempts to contact minors for inappropriate purposes
• Sharing images of minors in dangerous or compromising situations
• Predatory behavior toward minors

We will:

• Remove content immediately
• Permanently ban offending accounts
• Report to the National Center for Missing & Exploited Children (NCMEC) and law enforcement
• Cooperate fully with investigations

Hateful Conduct

Hate Speech

Not Allowed:

Content that promotes hatred, discrimination, or violence against individuals or groups based on protected characteristics including:

• Race and ethnicity
• National origin
• Religion
• Gender and gender identity
• Sexual orientation
• Disability
• Age
• Serious disease or medical condition
• Veteran status
• Immigration status
• Caste

Examples of Violations:

• Slurs and dehumanizing language targeting protected groups
• Claims that a protected group is inferior
• Calls for exclusion, segregation, or discrimination
• Holocaust denial or glorification of genocide
• Conspiracy theories targeting protected groups
• Content promoting supremacist ideologies

What's Not Hate Speech

• Criticizing ideas, beliefs, or practices (not people)
• Discussing discrimination or hate for educational purposes
• Quoting hateful content to condemn it (with context)
• Reclaiming slurs by affected communities
• Political disagreement without dehumanization

Hateful Imagery

Not Allowed:

• Symbols of hate groups (Nazi symbols, KKK imagery, etc.)
• Imagery promoting violence against protected groups
• Memes or imagery designed to dehumanize

Exceptions:

• Educational or documentary context
• Clearly condemning the imagery
• Historical documentation

Sensitive and Adult Content

Adult Content Policy

TrueHaven is not an adult content platform. We maintain restrictions on sexual content to keep our community safe for all users.

Not Allowed:

• Pornography or sexually explicit content
• Nudity intended for sexual gratification
• Sexual services solicitation or advertising
• Graphic sexual descriptions
• Sexual fetish content
• Non-consensual sexual content (real or simulated)

Allowed with Sensitivity Marking:

• Artistic nudity (classical art, figure studies)
• Educational content about sexuality
• Breastfeeding images
• Post-mastectomy photos
• Content documenting nudity for activism

Sensitive Content

Content that may be disturbing should be marked as sensitive:

Should Be Marked:

• Graphic violence in news or documentary contexts
• Medical procedures or injuries
• Content that may trigger phobias
• Disturbing or shocking imagery

Using Sensitivity Warnings:

• Mark posts containing sensitive content
• Users with "Hide Sensitive Content" enabled will see a warning
• Repeated failure to mark sensitive content may result in action

Gore and Graphic Violence

Not Allowed:

• Gratuitous gore or mutilation
• Real death or execution footage (except newsworthy events)
• Content glorifying violence or suffering
• Torture or extreme cruelty

May Be Allowed with Warning:

• Newsworthy violent events with context
• Documentary footage serving public interest
• Medical/educational content

Authenticity and Integrity

Impersonation

Not Allowed:

• Pretending to be another specific person
• Using someone else's name, image, or identifying information to deceive
• Fake accounts pretending to be celebrities, public figures, or brands
• Impersonating TrueHaven staff or officials

Allowed:

• Parody accounts clearly labeled as parody
• Fan accounts clearly identifying as such
• Roleplay accounts with clear indication
• Accounts representing yourself

Misinformation

Not Allowed:

• Deliberately false information that could cause harm
• Medical misinformation (false cures, anti-vaccine misinformation)
• Election misinformation (voting dates, requirements)
• Crisis misinformation (false safety information during emergencies)
• Manipulated media presented as authentic
• False claims about public health measures

Our Approach:

• Label potentially misleading content
• Reduce distribution of false claims
• Remove content that could cause imminent harm
• Provide links to authoritative sources
• Allow debate on contested topics

We Don't Remove:

• Satire and obvious jokes
• Personal opinions clearly expressed as opinions
• Contested scientific or political debates
• Historical debate and revisionism (except genocide denial)

Manipulated Media

Not Allowed:

• Deepfakes or synthetic media intended to deceive
• Manipulated images/videos presented as authentic
• Content edited to mislead about what happened
• AI-generated content falsely attributed to real people

Allowed:

• Clearly labeled edited/satirical content
• Artistic manipulations
• Filters and effects that don't deceive

Coordinated Inauthentic Behavior

Not Allowed:

• Operating fake accounts to mislead
• Coordinated campaigns using deceptive tactics
• State-sponsored influence operations
• Artificial amplification networks
• Astroturfing (fake grassroots campaigns)

Privacy and Personal Information

Personal Information (Doxxing)

Not Allowed:

Sharing private information without consent, including:

• Home addresses
• Phone numbers
• Email addresses
• Financial information (bank accounts, credit cards)
• Government IDs or documents
• Medical records or health information
• Login credentials
• Private photos or videos
• Location information that could enable stalking

Exceptions:

• Publicly available business contact information
• Information the person has shared publicly themselves
• Newsworthy reporting (with careful consideration)

Non-Consensual Intimate Images

Not Allowed:

• Intimate images shared without the subject's consent ("revenge porn")
• Threatening to share intimate images
• Soliciting non-consensual intimate images
• Digitally created intimate imagery of real people

Our Response:

• Immediate removal
• Permanent ban for uploaders
• Support resources for victims
• Cooperation with law enforcement

Stalking and Surveillance

Not Allowed:

• Tracking someone's location or movements
• Monitoring someone's online activity to harass
• Creating accounts to watch someone who blocked you
• Encouraging others to surveil someone

Intellectual Property

Copyright

Not Allowed:

• Posting content you don't have rights to share
• Sharing pirated movies, music, software, or books
• Reposting others' content without attribution
• Circumventing paywalls or access controls

Our Process:

• We respond to valid DMCA takedown requests
• Repeat infringers will be banned
• Counter-notifications are available for wrongful claims

Trademark

Not Allowed:

• Using trademarks to deceive or confuse
• Fake accounts using brand names or logos
• Counterfeit product promotion

Allowed:

• Discussing or reviewing brands
• Legitimate fan communities
• Criticism or commentary on brands

Spam and Platform Manipulation

Spam

Not Allowed:

• Bulk posting repetitive content
• Automated posting without authorization
• Excessive hashtag or keyword stuffing
• Misleading links or clickbait
• Posting unrelated content to gain visibility
• Comment spamming
• Mass following/unfollowing
• Duplicate posts across multiple accounts

Engagement Manipulation

Not Allowed:

• Buying or selling followers, likes, or engagement
• Using bots to inflate metrics
• Coordinated engagement schemes
• Fake engagement rings
• Offering payment for engagement

Platform Manipulation

Not Allowed:

• Exploiting bugs or vulnerabilities
• Circumventing rate limits or restrictions
• Using unauthorized automation
• Evading bans with new accounts
• Manipulating trending topics or search

Illegal Activities

Prohibited Illegal Content

Not Allowed:

• Drug trafficking or drug manufacturing instructions
• Weapons trafficking or illegal weapons
• Human trafficking
• Stolen property or fraud schemes
• Hacking services or tools
• Counterfeit currency or documents
• Money laundering
• Any content illegal in your jurisdiction

Regulated Industries

Content related to regulated products must comply with applicable laws:

• Alcohol (age restrictions, regional laws)
• Tobacco and vaping products
• Gambling and betting
• Firearms (where legal)
• Cannabis (where legal)

We may restrict such content to users of appropriate age and location.

Criminal Activity

Not Allowed:

• Coordinating or confessing to crimes
• Sharing evidence of crimes (except to report)
• Soliciting illegal services
• Threatening criminal activity

Community-Specific Rules

Community Guidelines

Individual Communities (Channels) may establish additional rules that are more restrictive than platform-wide Guidelines. Community moderators have authority to enforce their rules.

Community Rules Must:

• Comply with platform-wide Guidelines
• Be clearly communicated to members
• Be enforced fairly and consistently
• Not be used to target individuals unfairly

Community Moderator Responsibilities

Moderators Must:

• Enforce TrueHaven's Guidelines
• Remove violating content promptly
• Not abuse their position
• Respond to TrueHaven's requests
• Report severe violations to TrueHaven

Moderators Must Not:

• Use their position to harass users
• Allow content that violates platform Guidelines
• Discriminate based on protected characteristics
• Operate Communities for illegal purposes

Community Removal

We may remove Communities that:

• Systematically violate Guidelines
• Exist primarily to promote prohibited content
• Are operated by banned users
• Pose safety risks to users
• Are abandoned and attracting violations

Enforcement

How We Enforce

Detection Methods:

• User reports
• Automated content scanning (AI moderation)
• Proactive human review
• External reports and partnerships
• Pattern detection systems

Review Process:

• Reports are reviewed by moderation team
• Context is considered in all decisions
• Severity and history determine action
• Users are notified of actions taken
• Appeals are available for most actions

Enforcement Actions

In Order of Severity:

1. Warning - Notification of violation without further action
2. Content Removal - Specific content is removed
3. Sensitivity Labeling - Content marked as sensitive
4. Feature Restriction - Temporary loss of specific features
5. Temporary Suspension - Account access suspended for set period
6. Permanent Ban - Account permanently removed

Strike System

How Strikes Work:

• Violations result in strikes against your account
• Strike severity depends on violation type
• Strikes accumulate toward enforcement thresholds
• Some strikes expire over time
• Severe violations may bypass strike system

Strike Thresholds:

• 1-2 Strikes: Warning and education
• 3 Strikes: Temporary suspension (7 days typical)
• 5+ Strikes: Permanent ban consideration

Immediate Ban Violations:

• Child sexual abuse material
• Terrorism content
• Credible violence threats
• Severe harassment campaigns
• Repeated ban evasion

Factors We Consider

• Severity of the violation
• User's history and past violations
• Intent (accidental vs. deliberate)
• Harm caused or potential harm
• Whether behavior is isolated or pattern
• Impact on victims
• Context and circumstances
• Time since last violation

Appeals

Your Right to Appeal

You may appeal most enforcement decisions if you believe:

• Your content did not violate Guidelines
• The violation was misidentified
• The enforcement was too severe
• Important context was missed

How to Appeal

1. Access Appeals - Go to Settings > Account Status > Appeals
2. Select the Action - Choose which action to appeal
3. Explain Your Case - Provide clear, respectful explanation
4. Submit - Submit within 30 days of the action
5. Wait for Review - Appeals are reviewed by different team members

Appeal Review

• Appeals are reviewed by a different moderator
• We consider new information you provide
• Reviews typically complete within 7 days
• You will be notified of the decision
• Appeal decisions are generally final

What Makes a Good Appeal

Do:

• Be respectful and factual
• Explain relevant context
• Provide evidence if available
• Acknowledge if you made a mistake
• Ask for clarification if unsure of violation

Don't:

• Be abusive toward reviewers
• Submit multiple appeals for the same action
• Provide false information
• Make threats

When Appeals Are Not Available

• Violations of laws requiring immediate removal
• Obvious and severe violations
• Actions taken at law enforcement request
• Temporary restrictions (wait for expiration)

Reporting

How to Report

Report Content:

1. Tap the three-dot menu on any post, comment, or message
2. Select "Report"
3. Choose the reason that best describes the violation
4. Add details if helpful
5. Submit

Report Users:

1. Go to the user's profile
2. Tap the three-dot menu
3. Select "Report User"
4. Choose the reason
5. Submit

Report Communities:

1. Go to the Community
2. Tap the settings icon
3. Select "Report Community"
4. Explain the issue
5. Submit

What Happens After You Report

1. Your report is logged and queued for review
2. A moderator reviews the content and context
3. Action is taken if violation is confirmed
4. In some cases, you may be notified of outcome
5. The reported user is not told who reported them

False Reports

Submitting false reports is a violation. If you:

• Report content you know doesn't violate Guidelines
• Coordinate with others to mass-report users
• Use reports to harass users

You may face enforcement action against your own account.

Urgent Safety Reports

For imminent safety concerns (active threats, child safety):

• Use in-app reporting (flagged as urgent)
• Contact local law enforcement directly
• Email: safety@truehaven.app for urgent matters

We prioritize and expedite review of safety-related reports.

Updates to Guidelines

Changes

We may update these Guidelines to:

• Address new types of harmful content
• Clarify existing policies
• Respond to user feedback
• Reflect changes in laws or norms
• Improve safety measures

Notification

When we make significant changes:

• We will notify users in the app
• Changes will be highlighted
• We will provide time to review before enforcement

Your Responsibility

It is your responsibility to:

• Review Guidelines periodically
• Understand current policies
• Ask questions if unclear

Contact Us

General Guidelines Questions:
guidelines@truehaven.app

Report Urgent Safety Issues:
safety@truehaven.app

Appeal Decisions:
Use the in-app appeals process

Feedback on Guidelines:
feedback@truehaven.app

Summary

TrueHaven is a community built on respect, authenticity, and safety. While we value free expression, certain content has no place here:

Never Allowed:

• Violence, threats, and terrorism
• Child exploitation and endangerment
• Hate speech and discrimination
• Harassment and bullying
• Non-consensual intimate images
• Dangerous misinformation
• Illegal activities
• Spam and manipulation

Always Expected:

• Respect for others
• Authentic representation
• Responsible content sharing
• Protection of privacy
• Compliance with laws

By using TrueHaven, you agree to follow these Guidelines and help us maintain a safe, welcoming community for everyone.